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Customer Support Representative
Entry LevelRemote
Location
Not specified
Salary
$42k–$58k/yr
Experience
Not specified
Posted
Today
Skills
billing inquiry handlingtelecommunications operationsms officetypingcomputer literacycourtesy
Job Description
Summary: Spectrum, a flagship brand of Charter Communications, is a leading provider of communication and entertainment services across the United States. They are seeking a professional Customer Service Representative to join their billing team, where the role involves assisting customers with billing inquiries, resolving issues, and providing a positive experience in a fast-paced environment.
Responsibilities:
- Handle inbound customer calls related to billing inquiries, providing clear and accurate information
- Assist customers in understanding their bills, resolving discrepancies, and processing payments
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with team members and management to escalate and resolve complex billing issues
- Provide excellent customer service by listening actively, empathizing, and ensuring customer satisfaction
- Stay informed about Spectrum products, services, and policies to provide accurate support
- Follow established procedures and guidelines to ensure compliance and quality standards
- Participate in ongoing training and development to improve skills and knowledge
- Contribute to a positive team environment through effective communication and teamwork
Required Qualifications:
- High school diploma or equivalent
- Ability to work various shifts, including nights, weekends, and holidays
- Fluency in reading, writing, speaking, and understanding English
- Excellent communication skills
- Strong organizational skills
- Time management skills
- Ability to multi-task
- Problem-solving abilities
- Dependability
- Courtesy
- Enthusiasm
- Empathy
- Resilience
Preferred Qualifications:
- At least six months of customer service experience
- Familiarity with computer applications
- Previous work in telecommunications or cable operations
- Proficiency in MS Office
- Typing skills
- General computer literacy
Required Skills: Billing Inquiry Handling, Telecommunications Operations, MS Office, Typing, Computer Literacy, Courtesy
Benefits: Employees are eligible for various incentives, including bonuses and performance-based rewards, Spectrum provides health insurance options, Retirement plans, Paid time off, Opportunities for career growth and advancement, We also promote a healthy work-life balance, Foster an inclusive environment where all employees can thrive
Benefits
Employees are eligible for various incentives, including bonuses and performance-based rewards
Spectrum provides health insurance options
Retirement plans
Paid time off
Opportunities for career growth and advancement
We also promote a healthy work-life balance
Foster an inclusive environment where all employees can thrive