Customer Support Representative

Summary: Spectrum, a flagship brand of Charter Communications, is a leading provider of communication and entertainment services across the United States. They are seeking a professional Customer Service Representative to join their billing team, where the role involves assisting customers with billing inquiries, resolving issues, and providing a positive experience in a fast-paced environment. Responsibilities: - Handle inbound customer calls related to billing inquiries, providing clear and accurate information - Assist customers in understanding their bills, resolving discrepancies, and processing payments - Maintain detailed and accurate records of customer interactions and transactions - Collaborate with team members and management to escalate and resolve complex billing issues - Provide excellent customer service by listening actively, empathizing, and ensuring customer satisfaction - Stay informed about Spectrum products, services, and policies to provide accurate support - Follow established procedures and guidelines to ensure compliance and quality standards - Participate in ongoing training and development to improve skills and knowledge - Contribute to a positive team environment through effective communication and teamwork Required Qualifications: - High school diploma or equivalent - Ability to work various shifts, including nights, weekends, and holidays - Fluency in reading, writing, speaking, and understanding English - Excellent communication skills - Strong organizational skills - Time management skills - Ability to multi-task - Problem-solving abilities - Dependability - Courtesy - Enthusiasm - Empathy - Resilience Preferred Qualifications: - At least six months of customer service experience - Familiarity with computer applications - Previous work in telecommunications or cable operations - Proficiency in MS Office - Typing skills - General computer literacy Required Skills: Billing Inquiry Handling, Telecommunications Operations, MS Office, Typing, Computer Literacy, Courtesy Benefits: Employees are eligible for various incentives, including bonuses and performance-based rewards, Spectrum provides health insurance options, Retirement plans, Paid time off, Opportunities for career growth and advancement, We also promote a healthy work-life balance, Foster an inclusive environment where all employees can thrive