Customer Service Rep II

Summary: NeighborHealth is one of the largest community health centers in the country, committed to serving the greater Boston area. They are seeking a friendly, hard-working Contact Center Representative fluent in both English and Spanish to support clinical departments by answering patient calls, scheduling appointments, and processing refill requests. Responsibilities: - Schedule, reschedule, and cancel appointments - Document clear and concise messages and route appropriately - Appropriately transfers calls to other departments when required - Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information - Process refill requests accurately and effectively, according to guidelines - Conduct outreach calls on behalf of clinical departments Required Qualifications: - HS Diploma/GED required - Excellent written and verbal communication, judgment and problem solving skills - Minimum of 1 year customer service, administrative, or call center experience - Bilingual fluency Spanish/English required - Knowledge of medical terminology and experience working with electronic medical record technology a plus - Proficient in Microsoft Office Suite Required Skills: Customer service, Medical terminology, Electronic Medical Record (EMR) technology, Microsoft Office Suite, Judgment, Bilingual fluency Spanish/English Benefits: Medical, dental, and vision coverage., Life and disability insurance., 401(k) retirement plan., Tuition reimbursement., Flexible spending and transportation accounts., Paid holidays, vacations, sick, and personal time., Generous staff development benefit., Excellent malpractice coverage., Pet insurance., And much more.