Full Time Customer Experience Representative - Denver International Airport

Summary: National Car Rental, part of Enterprise Mobility, is one of the largest and fastest growing privately owned automotive rental and leasing companies in North America. They are looking for a Full Time Customer Experience Representative to provide superior customer service and facilitate the rental process at the Denver International Airport location. Responsibilities: - Meet and greet customers in a professional, friendly, and timely manner - Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services - Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment - Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information - Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors - Place outgoing calls for callback management, and miscellaneous calls as assigned - Assist to assess condition of rental upon return - Notify Management of any known customer problems - Notify Management of any known vehicle problems and any required vehicle maintenance - Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training - Perform miscellaneous and backup duties job-related duties as assigned Required Qualifications: - Must be at least 18 years old - Must have a high school diploma or GED - Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must have at least twelve (12) consecutive months of prior customer service retail/administrative support experience Preferred Qualifications: - Experience working late evenings and weekends preferred Required Skills: Customer Service Experience, Retail Experience, Administrative Support Experience, Customer Service, Timeliness Benefits: Paid time off, Employee discount, Retirement savings plan including 401k with matching profit sharing, Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, Training and development