Na Hoku Jewelers - Hawaii's Finest Jewelers Since 1924→
Customer Experience Representative
Entry LevelOn-site
Location
Honolulu, HI
Salary
$42k–$42k/yr
Experience
Not specified
Posted
1 day ago
Skills
microsoft wordmicrosoft excel
Job Description
Summary: Na Hoku, Inc. is a well-regarded jewelry store recognized for its customer service excellence. They are seeking a Customer Experience Representative to manage customer inquiries, ensure satisfaction, and handle complaints effectively.
Responsibilities:
- Manage a high volume of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
Required Qualifications:
- Customer Care Experience
- Effective communication skills
- Data entry skills
- Strong phone etiquette
- Excellent verbal and written skills
- Attention to detail & accuracy in a fast paced environment
- Customer orientation and ability to adapt/respond to different types of personalities
- Ability to meet critical daily deadlines
- Dedication and Drive
- Proficiency with Word and Excel
- Ability to multi-task, prioritize, and manage time effectively
Preferred Qualifications:
- Some Customer Service or Ecommerce experience
Required Skills: Microsoft Word, Microsoft Excel
Benefits: Pre-tax Program for out of pocket medical, dental, childcare, transportation and/or parking costs, 401(k) retirement plan with a liberal company match, Medical, Drug, Vision, and Dental insurance, Paid vacation, Paid sick leave, Liberal employee discounts, 401(k), 401(k) matching, Dental insurance, Health insurance, Vision insurance
Benefits
Pre-tax Program for out of pocket medical, dental, childcare, transportation and/or parking costs
401(k) retirement plan with a liberal company match
Medical, Drug, Vision, and Dental insurance
Paid vacation
Paid sick leave
Liberal employee discounts
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance