Customer Experience Representative

Summary: Na Hoku, Inc. is a well-regarded jewelry store recognized for its customer service excellence. They are seeking a Customer Experience Representative to manage customer inquiries, ensure satisfaction, and handle complaints effectively. Responsibilities: - Manage a high volume of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Follow communication procedures, guidelines, and policies Required Qualifications: - Customer Care Experience - Effective communication skills - Data entry skills - Strong phone etiquette - Excellent verbal and written skills - Attention to detail & accuracy in a fast paced environment - Customer orientation and ability to adapt/respond to different types of personalities - Ability to meet critical daily deadlines - Dedication and Drive - Proficiency with Word and Excel - Ability to multi-task, prioritize, and manage time effectively Preferred Qualifications: - Some Customer Service or Ecommerce experience Required Skills: Microsoft Word, Microsoft Excel Benefits: Pre-tax Program for out of pocket medical, dental, childcare, transportation and/or parking costs, 401(k) retirement plan with a liberal company match, Medical, Drug, Vision, and Dental insurance, Paid vacation, Paid sick leave, Liberal employee discounts, 401(k), 401(k) matching, Dental insurance, Health insurance, Vision insurance