Service Writer

Summary: N C Power Systems is the Pacific Northwest’s Caterpillar Dealer, providing a range of engine and power systems products. The Service Writer position is responsible for managing administrative tasks related to work orders, ensuring accuracy in service notes, invoicing, and maintaining customer relationships through effective communication. Responsibilities: - Manage many work orders in all parts - Create work orders using data given by customer or supervisor - Approve technician’s service notes, attach reports and inspection results - Approve and reject timecards - Follow a contract and quote by dollar amount and verbiage - Handle computer-made invoicing - Email all supporting documents to the customer - Occasionally schedule technicians Required Qualifications: - Very simple mechanical knowledge or understanding of the industry is desired (knowing that an engine takes oil, etc.) - Must be able to demonstrate a disciplined ability to work with limited supervision - The ideal candidate will have excellent verbal and written communication skills - The ideal candidate must be self-motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily - Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software Required Skills: Mechanical knowledge, Computer skills, PDF editing, Microsoft Word, Microsoft Excel, Microsoft Outlook, Multitasking, CAT specific software, work with limited supervision, Works well under pressure Benefits: Medical, Dental, Vision insurance, Telehealth, 401k w/Company Match and Profit Sharing, Paid Holidays, Paid Vacation and Sick leave, Company Paid Life Insurance, Employee Assistance Program, Referral Bonus, Employee Discounts, Excellent Recognition Program, Career growth opportunities