Revenue Officer I - Greensboro

Summary: The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. The primary purpose of a Revenue Officer I is to answer technical tax law questions and resolve relevant issues while increasing compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. Responsibilities: - Educate the public on State tax matters and promote compliance with State revenue laws - Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers - Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects - Utilize legal remedies to collect liabilities or secure returns - Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution - Work independently to examine, research, verify, and evaluate financial statements, returns, and other data - Travel to taxpayer locations within an assigned territory with limited overnight travel Required Qualifications: - Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience - Basic knowledge of principles of business administration related to reporting and/or calculating tax - Basic skills using Microsoft Word and Excel - Access to reliable transportation and a valid driver's license is necessary - Ability to work independently and prioritize tasks - Effective communication skills - Experience dealing with conflict in a professional manner Required Skills: Tax law knowledge, Business administration principles, Microsoft Word, Microsoft Excel, Financial statement analysis, Tax compliance, Legal remedies for tax collection, Prioritization, Independent work Benefits: Health insurance options, Standard and supplemental retirement plans, NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis), The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service, Twelve paid holidays per year, Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year, Twelve sick days/year which are cumulative indefinitely, Paid Parental Leave, Personal Observance Leave and Community Service Leave, Longevity pays lump sum payout yearly based on length of service, 401K, 457, and 403(b) plans, Eligibility for the Public Service Loan Forgiveness Program