HP Telecommunicator in Training

Summary: The N.C. Department of Information Technology is seeking a Telecommunicator to join the North Carolina State Highway Patrol. This role involves coordinating emergency and non-emergency response efforts, acting as a critical link between the public and first responders to ensure effective communication during incidents. Responsibilities: - Assess and coordinate emergency responses by evaluating reported situations, determining necessary response activities, and deploying appropriate resources - Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security concerns - Receive, solicit, and prioritize information from various sources—including the public, law enforcement, and state/federal authorities—to manage emergency and non-emergency communications - Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety technology systems such as the Criminal Intelligence Information System (CIIS) - Operate a variety of communication and technology systems including: Computer-Aided Dispatch (CAD), TTY/TTD systems, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow), Internet and Intranet applications, Omnixx, and mapping programs - Communicate effectively using law enforcement radio codes (e.g., 10-codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels - Handle specialized communication lines including: Dedicated circuits for North Carolina’s three fixed nuclear power plants, Telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children - Access and disseminate law enforcement data via CIIS, including criminal history, driver and vehicle information, and terrorist or violent gang intelligence—supporting information exchange on a national and international level - Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and courteous customer service that directly influences public perception and satisfaction - Maintain cooperative communication with officials from state, federal, and local agencies to ensure coordinated emergency and public safety efforts Required Qualifications: - High School or General Educational Development (GED) diploma and demonstrated ability to type and work efficiently under pressure; or an equivalent combination of education and experience - Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment - Qualified recommended applicant(s) must undergo and successfully pass: Criminal Background Investigation, Drug Screening Test, Psychological Evaluation Preferred Qualifications: - Extensive knowledge of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations governing the transmission of radio communications - Ability to make decisions in critical life-and-death situations and process a large volume of information in a short period of time - Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center - Experience receiving and transmitting communication messages of a critical nature - Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing) Required Skills: Department of Criminal Information (DCI) certification, Federal Communications Commission (FCC) rules, regulations, Radio communications, Emergency response coordination, Use of radio equipment in emergency settings, Reading paper maps, Using mapping software, Computer-Aided Dispatch (CAD), TTY/TTD systems, Microsoft Office Suite, Internet, Intranet applications, Omnixx, Law enforcement radio codes, Handling specialized communication lines, Accessing, disseminating law enforcement data via CIIS, Decision making under pressure