Client Success Specialist

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Role Overview

The Client Success Specialist is a high-impact, full-time role designed to serve as the primary strategic and operational bridge between the MSX project team and client (OEM). Based on-site at client three days per week, you will support client’s management team by anticipating needs, executing ad-hoc requests with speed and exceptional quality, and ensuring strategy is grounded in real-world dealer operations for mobile service, express service and operational capacity.

This position is ideal for someone who is highly organized, consultative, and comfortable working with senior stakeholders—translating strategy discussions into clear deliverables (presentations, reports, meeting outcomes) that drive action across the client's dealer network.

Key Responsibilities

Client's Stakeholder Support & Relationship Management

• Serve as a day-to-day point of contact for client’s management team for requests tied to all programs

• Build trusted relationships across client and MSX stakeholders (cross-functional partners may include client management, field operations, after sales/service, customer experience, and analytics).

• Maintain tight alignment between client priorities and project execution, escalating risks and dependencies early.

Ad-Hoc Request Ownership (Speed + Quality)

• Own intake, prioritization, and delivery of ad-hoc requests, including executive-ready materials and data pulls.

• Translate ambiguous asks into clear requirements, timelines, and outputs—then deliver on time with exceptional quality.

• Manage multiple concurrent deliverables while maintaining attention to detail and consistent formatting/branding standards.

Strategy Meeting Capture & Follow-Through

• Participate in client's strategy meetings and working sessions; capture decisions, action items, owners, and deadlines.

• Convert meeting outcomes into polished summaries, action plans, and follow-up communications.

• Track progress against commitments and proactively drive closure on open items.

Reporting, Insights & Storytelling

• Build and maintain recurring and ad-hoc reporting that communicates performance, trends, and insight.

• Create clear executive narratives: combine data, operational context, and recommendations into concise slides and written summaries.

• Ensure reporting is stakeholder-ready for both internal client audiences and external/dealer-facing communication as needed.

Work Location / Schedule

• Full-time position.

• Required to be on-site at client's three (3) days per week (remaining days hybrid/remote as aligned with business needs).

Qualifications

• 3–5+ years of experience in automotive retail operations, OEM support/field operations, consulting, or a similar role supporting dealer networks.

• Demonstrated knowledge of dealer operations.

• Advanced proficiency in PowerPoint (executive-level storytelling) and Excel (analysis, pivots/lookup logic, clean reporting).

• Strong project coordination skills: ability to manage deadlines, prioritize competing requests, and communicate clearly with stakeholders.

• Excellent written and verbal communication; comfortable working directly with senior leaders.

• High attention to detail with a commitment to producing “boardroom-ready” deliverables.

Key Success Measures (Example KPIs)

• On-time delivery rate for ad-hoc requests

• Stakeholder satisfaction/quality feedback

• Accuracy and clarity of reporting and executive materials

• Action item closure rate and meeting follow-through

• Demonstrated impact on client's initiative outcomes (adoption, operational efficiency, customer experience)

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $70k to $87k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.