Administrative Operations Manager

Summary: Mosaic Pediatric Therapy is a leading provider of life-changing therapy for children with autism and learning disabilities across North Carolina and Virginia. They are seeking an Administrative Operations Manager to oversee clinic operations, manage performance targets, and ensure effective communication with families and staff. Responsibilities: - Monitoring and reporting on key performance indicators to the Clinical Director, Vice President of Clinical Operations and Mosaic’s Chief Executive Officer - Developing and maintaining the client/therapist master schedule to maximize clinic and therapist utilization, while fostering continuity and quality of care - Modifying and changing daily schedules as needed to accommodate client and therapist absences. Notifying clinical staff and parents of appointment changes in a timely manner - Reviewing and approving therapist requests for time off in accordance with clinic scheduling guidelines and time-off policies - Facilitating client sign-in/sign-outs at the beginning and end of each appointment, documenting late arrivals/pickups - Ensuring clinical staff submit appointment documentation in a timely manner to support revenue cycle targets - Building and maintaining professional working relationships with patients and their families, addressing all non-clinical family concerns - Manage and monitor clinic supplies inventory and replenishment schedule - Maintain relationship with landlord and sub-contractors, facilitating repairs and maintenance, as necessary - Prepare for the arrival of and train new hires on administrative functions and policies; and - Other duties may be assigned by the Clinical Director or Vice President of Clinical Operations Required Qualifications: - Bachelor's Degree, in Business Administration/Management, Healthcare Management, Information Systems, Project Management, Accounting, Finance, Operations Research, Statistics, or Industrial Engineering or equivalent combination of education and work experience - A minimum of one (1) year of experience in operations or business management role (health care experience preferred but not required) - Strong working knowledge of Microsoft Excel / Google Sheets - Customer service orientation and the ability to build strong working relationships with staff members and patient families - Ability to learn quickly, perform multiple tasks and organize work in a systematic and efficient fashion - Applicants must be able to satisfactorily pass a background check to complete the hiring process Required Skills: Operations management, Business management, Healthcare management, Microsoft Excel, Google Sheets, Scheduling management, Inventory management, Revenue cycle management, Customer service orientation, learn quickly Benefits: Medical, dental and vision plans, Short-term disability, Company 401k with match, Competitive compensation plans, Paid holidays, 15 days of Paid Time Off accrued annually, beginning at hire