Title Operations Coordinator

Summary: Mortgage Connect Risk Solutions is a national mortgage service provider specializing in assisting mortgage lenders with various services related to loans. The Title Operations Coordinator will work directly with the Title Operations Team Leader, responsible for assigning orders, managing vendor costs, and ensuring timely delivery of products to clients. Responsibilities: - Assign new title orders as they appear on dashboard - Follow up on title orders daily - Process incoming documents/fax folder, as necessary - Monitor group email and process incoming requests - Monitor vendors for quality, turn times and fees - Review Callback Sheets from vendors, i.e. work on rejected files - Update internal contacts and client contacts regarding order status as necessary - Answer incoming calls to title department as necessary - Work on any other projects assigned by team leader/manager - Reports, in conjunction with Dashboard/Notifier, which includes the Review Daily, Title WIP, and WIP - All other duties as assigned Required Qualifications: - High school diploma or equivalent - Minimum 1 year(s) practical work experience within the real estate industry or vendor management service - Working knowledge of real estate titles - Proficiency with personal computers, MS Office and office equipment - Ability to be goal and detail-oriented, persistent and motivated, possess high level of initiative, ability to handle stressful situations, meet deadlines, work well in team environments and carry out responsibilities with minimal supervision - Control client communications and conflict resolution, providing two-way communication between client and organization, communicating client's expectations, goals and interests, researching needs as necessary - Experience at working both independently and in a team-oriented, collaborative environment - Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities Required Skills: Real estate titles, Vendor management, Microsoft Office, Office equipment Benefits: Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts, Paid holidays and generous PTO based on tenure, Paid volunteer time, Paid Maternity and Parental Leave, 401K plan and robust continuous learning opportunities, Access to discounts that help save money in your daily life, This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)