Part-Time Customer Service Representative

Summary: Moody Bible Institute is a Christian-based Higher Education and Media Ministry. They are seeking a Part-Time Customer Service Representative to provide service to customers through the Customer Service Center, processing requests and routing inquiries to the appropriate departments. Responsibilities: - Be responsible for the proactive encouragement of all members of the CSC staff, which includes being present, prepared, and available to take calls at your scheduled times, and to refrain from leaving without proper staff coverage - Be the primary customer contact and advocate for incoming calls to six main MBI phone lines: Local MBI, Toll Free MBI, Moody Radio, Moody Audio, Donor Resource Management’s, and Planned Giving’s external numbers - Maintain a clear, working knowledge of MBI ministries, web sites, radio broadcasts, and events in order to assist with caller inquiries or requests - Maintain a thorough knowledge of corporate, department, and internal client policies and procedures related to MBI business and ministries - Maintain a thorough knowledge of all MBI departments, their primary functions, their products or services, and their web sites in order to respond properly to callers - Accurately identify the primary client for each call and enter the corresponding wrap up code in the phone system to determine CSC service charges to clients/departments - Must be proficient in the use of our contributor relation management systems in order to process credit card donations, manage all Today in the Word subscriptions, support direct-mail premium fulfillment, distribute decease notifications, and any other data maintenance needed - Be proficient in the use of the following department resources: MS OneNote, MS Outlook, MS Teams, CSC Phone Directory, Enghouse Touchpoint, Giving App, Help Desk Plus, Recurring Engine, and shared files containing other department and client policies, procedures, and documentation - Assist in maintaining client documentation - Actively participate in the continual evaluation of policies, processes, resources, computer systems, and anything else that impacts CSC’s ability to provide our clients and callers with stellar customer service - Assist in Spring Share, Fall Share, and Candlelight Carols, and other Stewardship and Development events as assigned - Perform other related and special duties as assigned Required Qualifications: - High School Diploma or Equivalent - Must have excellent phone and email presence - Be a good communicator - Enjoys serving customers at a fast pace - Ability to multi-task caring for phone and email requests - Ability to utilize various computer systems to place orders - Must be accurate, have a mind for details, and the ability to thrive under pressure - Able to work in the U.S. legally without sponsorship Preferred Qualifications: - One or more years of Customer Service Experience Required Skills: Phone communication, Email communication, Customer service, Multi-tasking, Contributor relation management systems, MS OneNote, MS Outlook, MS Teams, Enghouse Touchpoint, Giving App, Help Desk Plus, Recurring Engine Benefits: Retirement savings plan, Education discounts, Publishing discounts