Internship - Consumer Relations

Summary: Monster Energy is a company that embodies a mindset of being unconventional and trailblazing. They are seeking an Intern for the Consumer Relations department to provide exemplary customer service and to manage consumer inquiries effectively. Responsibilities: - Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines - Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries - Process reports, analyze data, and identify and escalate trend data to appropriate business partners - Initiate internal investigations with appropriate business partners - Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements - Maintain relationships with internal departments to help identify and provide solutions - Perform other duties as assigned Required Qualifications: - Professional phone manner - Must be able to deal with difficult and irate callers in a calm and controlled manner - Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality - Excellent data entry skills Preferred Qualifications: - College graduate preferred - 1 year of Consumer Relations and/ or Customer Service experience preferred - Fluent in Spanish or French a plus Required Skills: Consumer Relations, Customer Service, Microsoft Excel, Data Entry, Professional phone manner, Calmness under pressure, Spanish, French