Monster Energy→
Internship - Consumer Relations
InternshipOn-site
Location
Corona, CA
Salary
Not listed
Experience
Not specified
Posted
1 month ago
Skills
consumer relationscustomer servicemicrosoft exceldata entryprofessional phone mannercalmness under pressurespanishfrench
Job Description
Summary: Monster Energy is a company that embodies a mindset of being unconventional and trailblazing. They are seeking an Intern for the Consumer Relations department to provide exemplary customer service and to manage consumer inquiries effectively.
Responsibilities:
- Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines
- Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries
- Process reports, analyze data, and identify and escalate trend data to appropriate business partners
- Initiate internal investigations with appropriate business partners
- Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements
- Maintain relationships with internal departments to help identify and provide solutions
- Perform other duties as assigned
Required Qualifications:
- Professional phone manner
- Must be able to deal with difficult and irate callers in a calm and controlled manner
- Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality
- Excellent data entry skills
Preferred Qualifications:
- College graduate preferred
- 1 year of Consumer Relations and/ or Customer Service experience preferred
- Fluent in Spanish or French a plus
Required Skills: Consumer Relations, Customer Service, Microsoft Excel, Data Entry, Professional phone manner, Calmness under pressure, Spanish, French