Key Account Manager

Company Description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

The Key Account Manager at Mondiale VGL is responsible for owning, developing, and growing strategic client relationships, ensuring exceptional service delivery, commercial performance, and long-term partnership value. The role combines deep freight forwarding and supply chain expertise, strong commercial acumen, and strategic relationship management to act as a trusted advisor to clients while protecting and enhancing Mondiale VGL’s commercial outcomes.

Acting as the daily interface between Mondiale VGL and the Customer, delivering a seamless and professional service that meets and exceeds the Customers’ expectations. Working closely with all departments internally, you will be responsible for ensuring that all KPI’s, targets and expectations advised by your customers are always met. You will be responsible for identifying organic sales opportunities by ways of research and networking with the objective to increase profitable growth for your client portfolio. Maintaining and developing long term relationships with key clients and ensuring all information is maintained in Client Intelligence accurately.

Qualifications

Key Account Manager – Freight Forwarding | Mondiale VGL

Join Mondiale VGL and take ownership of a portfolio where your expertise in freight forwarding and supply chain solutions truly makes an impact. This is a high‑visibility role suited to a commercially savvy operator who thrives on building trusted client partnerships and delivering smart, end‑to‑end logistics outcomes.

At Mondiale, you will go beyond traditional account management. You’ll act as a strategic advisor to your clients—leveraging deep market intelligence, operational expertise, and supply chain insight to drive performance, unlock value, and support long-term growth.

What you’ll be doing:

• Manage and grow a portfolio of key accounts, ensuring service excellence, retention, and profitability
• Build strong, multi-level client relationships and act as the primary point of contact
• Lead proactive account management, including regular reviews, reporting, and QBRs
• Translate global market trends, disruptions, and opportunities into actionable client strategies
• Oversee onboarding, SOPs, and ongoing optimisation of client supply chains
• Monitor financial performance, margins, and commercial outcomes at both shipment and account level
• Resolve escalations, manage exceptions, and ensure seamless end-to-end service delivery
• Collaborate closely with operations, sales, and global teams to deliver consistent outcomes

What you’ll bring:

• 4+ years with strong end-to-end freight forwarding expertise across multimodal movements
• Deep understanding of PO management, supply chain flows, and operational best practice
• Commercial acumen with experience managing margins, P&L, and pricing strategies
• Confidence navigating complex logistics scenarios, customs, and compliance requirements
• Ability to interpret market intelligence and provide strategic advice to clients
• Advanced systems knowledge, including freight platforms, reporting, and visibility tools
• A proactive, solutions-focused mindset with a strong sense of ownership

If you’re ready to step into a role where you can influence, optimise, and elevate client supply chains while working with a globally connected team—Mondiale is ready for you.

Additional Information

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.