Customer Service Rep-Seasonal *$1,250 Bonus- Ellsworth

Summary: Modern Aviation is a private equity-backed company focused on the fixed-based operator sector, and they are seeking a Customer Service Representative for a seasonal position. The role involves providing exceptional service to private and corporate aviation clientele, managing customer requests, and coordinating various services while maintaining a high standard of service. Responsibilities: - Deliver proactive, personalized service to Private and Corporate Aviation clientele - Arrange services including hotel, catering, and ground transportation - Coordinate aircraft services, such as fuel and hangar storage - Input trip data into scheduling software as well as updating customer information in database, as necessary - Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication - Educate customers on available services, promotions, and programs - Process customer invoices - Answer customer questions and resolve issues, as necessary - Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations - Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc - Maintain lobby appearance and keep snack and beverages stocked - Flight tracking via online databases to ensure timely services - Perform other duties that may be assigned, as necessary - Will be expected to work any of our 3 shifts as/when assigned Required Qualifications: - Must be at least 18 years of age - Valid driver's license - Will be expected to work any of our 3 shifts as/when assigned - Must be willing and able to work weekends and holidays - Strong verbal and written communication skills - Intermediate knowledge of all Microsoft Office products - Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations - Negotiation and sales skills - Reliable multitasking skills Preferred Qualifications: - Previous customer service experience preferred - Basic knowledge of various aircraft types and servicing a plus Required Skills: Customer service experience, communication skills Important Skills: Microsoft Office proficiency, Negotiation skills Nice-to-Have Skills: Multitasking skills, Basic aircraft knowledge Benefits: $1,250.00 seasonal bonus will be awarded upon successful completion of the full season.