Modern Aviation→
Customer Service Rep-Seasonal *$1,250 Bonus- Ellsworth
Entry LevelOn-site
Location
Trenton, ME
Salary
$37k–$42k/yr
Experience
Not specified
Posted
2 months ago
Skills
customer service experiencecommunication skillsmicrosoft office proficiencynegotiation skillsmultitasking skillsbasic aircraft knowledge
Job Description
Summary: Modern Aviation is a private equity-backed company focused on the fixed-based operator sector, and they are seeking a Customer Service Representative for a seasonal position. The role involves providing exceptional service to private and corporate aviation clientele, managing customer requests, and coordinating various services while maintaining a high standard of service.
Responsibilities:
- Deliver proactive, personalized service to Private and Corporate Aviation clientele
- Arrange services including hotel, catering, and ground transportation
- Coordinate aircraft services, such as fuel and hangar storage
- Input trip data into scheduling software as well as updating customer information in database, as necessary
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Educate customers on available services, promotions, and programs
- Process customer invoices
- Answer customer questions and resolve issues, as necessary
- Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations
- Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc
- Maintain lobby appearance and keep snack and beverages stocked
- Flight tracking via online databases to ensure timely services
- Perform other duties that may be assigned, as necessary
- Will be expected to work any of our 3 shifts as/when assigned
Required Qualifications:
- Must be at least 18 years of age
- Valid driver's license
- Will be expected to work any of our 3 shifts as/when assigned
- Must be willing and able to work weekends and holidays
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
- Negotiation and sales skills
- Reliable multitasking skills
Preferred Qualifications:
- Previous customer service experience preferred
- Basic knowledge of various aircraft types and servicing a plus
Required Skills: Customer service experience, communication skills
Important Skills: Microsoft Office proficiency, Negotiation skills
Nice-to-Have Skills: Multitasking skills, Basic aircraft knowledge
Benefits: $1,250.00 seasonal bonus will be awarded upon successful completion of the full season.
Benefits
$1,250.00 seasonal bonus will be awarded upon successful completion of the full season.