Front Desk Receptionist/Office Assistant

Summary: Miracle-Ear is growing and looking to add top talent to their winning team. The Front Desk Receptionist/Office Assistant will be the first contact for patients, providing exceptional customer service and managing appointments while ensuring efficient patient care. Responsibilities: - Be the first contact for patients who call, come in to the clinic, or inquire about services. Will greet each patient and potential patient in a positive and professional manner - Recognize opportunities and ask appropriate needs-based questions to provide extraordinary customer service in order to create patient loyalty - Schedule and confirm appointments while coordinating with the Specialist's schedule according to guidelines - Ensure the smooth and efficient flow of patient care through the use of customer service skills and must be adept at word processing and database management skills - Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance contract information. Balance accounts daily and monthly - Demonstrate and sell assisted listening devices (ALDS), batteries and other specialty products as described - Perform minor hearing aid repairs as allowed by state law such as battery door and receiver checks. Clean tips, specula, etc - Participate in all marketing efforts to include outbound telemarketing phone calls to patients, compile physician packets, coordinate community lectures, mail recall letters, distribute patient comment cards, etc - Ensure the reception and waiting areas are well maintained Required Qualifications: - Must be detail oriented and must demonstrate strong interpersonal communication skills, especially on the phone - High School Diploma - We are open to applicants from the following industries: customer service, office management, receptionist Preferred Qualifications: - Telemarketing, prospecting and retail experience is preferred. Calls will be made to current patients and warm leads Required Skills: Word processing, Database management, Accounting activities, Petty cash reconciliation, Bank deposits, Posting charges, Entering invoices, Insurance contract information, Telemarketing, Retail sales Benefits: Performance-based incentives, Bonus Pay, Paid Holidays, Paid Vacations, Paid Personal Days, Company 401K plan, Health Insurance is Available with a company match HSA, 401(k), 401(k) matching, Dental insurance, Health insurance, Health savings account, Paid time off