Part-Time Shift Leader

Summary: MINISO USA is a retail company committed to providing fun and engaging shopping experiences. The Shift Leader plays a crucial role in assisting the Store Manager with daily operations, training associates, and ensuring exceptional customer service while contributing to business KPIs and store standards. Responsibilities: - Lead by example to drive sales, meet store KPI goals, and exceed customer expectations - Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register - Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising - Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates - Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures - Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary - Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss - Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment - Process sales transactions accurately and efficiently using point-of-sale systems - Participate in store promotions and sales events to support overall business objectives Required Qualifications: - High school diploma or equivalent - 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry - Strong leadership, interpersonal, and conflict-resolution skills - Ability to multitask and maintain composure in a fast-paced environment - Basic knowledge of retail operations and POS systems - Ability to travel between store locations as needed Preferred Qualifications: - associate degree Required Skills: Point-of-sale systems, Retail operations, Cash handling, Merchandising, Loss prevention