Manager, Strategic Accounts

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play The Manager, Strategic Account Management leads retention and growth for Mindbody’s existing strategic accounts. You’ll shape how we deepen partnerships with our top customers, expand product adoption, and introduce new products and offerings that increase overall utilization and long-term value. Set the strategy for the Strategic Accounts team and own team revenue and retention goals Build, launch, and lead programs that improve account health, adoption, and growth across strategic accounts Lead solution development that addresses customer needs, coordinating the right internal partners to deliver Grow profitable sales volume within assigned accounts by aligning to customer outcomes and strategic objectives Proactively assess, clarify, and validate customer needs through ongoing, structured engagement Strengthen executive relationships and elevate Mindbody as a trusted partner, not just a vendor Expand relationships through additional products and offerings, guiding the end-to-end approach and process Serve as a consistent point of contact for strategic customers, ensuring clear communication and follow-through Experience You Bring 5+ years owning Enterprise or Strategic account relationships, including retention and growth outcomes 3+ years of people leadership experience, ideally supporting large or complex accounts Strong analytical skills and business judgment, with the initiative and flexibility to operate in a fast-paced environment Proven ability to balance strategic planning with hands-on execution and day-to-day customer priorities Experience building strong relationships with senior business leaders, entrepreneurs, industry leaders, and studio owners Ability to think analytically and apply learnings to complex client situations Track record of evaluating and developing talent, building a high-performing team culture Comfort with web technologies, CRM, and sales enablement tools; fitness and beauty industry experience is a plus; SaaS experience strongly preferred Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice(as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.