Data Center Technician IC1

Summary: Milestone Technologies is a global IT managed services firm focused on driving digital transformation and operational agility for its clients. The Data Center Technician role involves supporting the installation, troubleshooting, and maintenance of servers and networking equipment, ensuring the reliability of data center operations. Responsibilities: - Gain a solid understanding of the ticket management process and contribute to timely resolution - Learn and apply diagnostic methods to troubleshoot data center equipment effectively - Accurately pull and manage inventory in accordance with established documented processes - Ability to work cross functionally to maintain accurate inventory systems - Develop skills in server repair techniques, including replacing hard drives, RAM, motherboards, and other components - Assist with physical tasks, such as moving and racking equipment for special projects - Perform additional tasks as directed by management to support operational goals Required Qualifications: - High School Diploma or GED - A Real ID or other federally accepted identification for U.S. travel - Minimum 1 year of general work experience - Basic knowledge of or hands-on experience with computer hardware and repair - Ability to travel to supported data center locations - Quick learner with the ability to adapt to new software and tools - Strong professional communication skills, both verbal and written - Self-motivated with excellent attention to detail and the ability to work independently - Ability to multi-task and manage priorities with minimal supervision - Comfortable wearing Personal Protective Equipment (PPE) for extended periods - Ability to safely lift, push, pull, and move at least 50 pounds - Capable of walking long distances throughout the day - Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year Preferred Qualifications: - At least 1 year of computer hardware repair experience - Associate or bachelor's degree in a related field, or currently pursuing one Required Skills: Computer hardware repair, Server hardware replacement, Inventory management, Ticket management process