Case Manager I (Fair Oaks Plaza)

Summary: MidPen Housing is a leading non-profit organization dedicated to providing safe and affordable housing while fostering diverse communities. The Case Manager I plays a critical role in supporting residents in maintaining stable housing and achieving self-sufficiency through direct case management and community resource linkage. Responsibilities: - Deliver onsite programming at assigned properties, ensuring alignment with internal standards and regulatory requirements - Conduct door-to-door, phone, email, and other outreach strategies to promote awareness of available services - Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse - Support residents with functional impairments through direct case management and development of independent living skills - Facilitate group and individual services, fostering community engagement and supporting residents’ personal and professional goals - Collaborate with third-party partners and local agencies to deliver, manage, and evaluate effective services - Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards - Assess and respond to resident needs with empathy and professionalism, contributing to the development of responsive service plans - Participate in team meetings and events, model a positive attitude, and maintain strong relationships with property management and colleagues Required Qualifications: - Strong reading, writing, and verbal communication skills; comfortable navigating language barriers using translation tools - Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations - Skilled in relationship-building, active listening, and conflict resolution - Highly organized with attention to detail; able to work independently and collaboratively within a team - Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care - Committed to ongoing learning and staying current with best practices in social services for special needs populations - Proficient in Microsoft Office Suite, Outlook, OneDrive, Teams, Zoom, Salesforce, and other relevant technology platforms - Must pass background and fingerprint checks; possess a valid California Driver's License, current auto insurance, and reliable transportation - Ability to travel between properties - M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience - Experience working with and serving people who have experienced homelessness - Experience working with high needs or high acuity populations that have experienced trauma - Experience using and administering multiple assessment tools and interpreting information/data derived from assessments - Experience supporting program and service implementation and coordination - Experience collaborating with local service providers Required Skills: Mental health diagnoses, Harm reduction, Motivational interviewing, Trauma-informed care, Microsoft Office Suite, Outlook, OneDrive, Zoom, Salesforce, Assessment tools, Program implementation, Service coordination, Judgment, Discretion, Teams, Relationship-building Benefits: Health Insurance, Dental, Vision, Life & Disability Insurance, 403(b) Retirement Investment, Employee Education Reimbursement Program, Paid Parental Leave, FSA for Childcare, Medical, and Commuter Benefits, EAP Program, Pet Insurance, Paid Time Off, Company Holidays, Wellness Days