Customer Service Representative

Summary: Mid-Am Building Supply is the premier wholesale distributor of building products to America's Heartland. They are seeking a Customer Service / Inside Sales Representative to efficiently respond to customer needs via email and phone, handling orders and providing solutions to customer problems. Responsibilities: - Enter customer orders into the computer - Answer incoming customer calls - Quote customers prices on non-stock and stock items - Find solutions to customers problems - Run delivery tickets for truck runs. Check truck run tickets upon return, do credits if necessary - Pull literature and samples from stock as necessary - Handle all customer pick up business - Put together special truck runs and occasionally make truck run calls - Enter entrance door tickets and window tickets - Assist in counting inventory and checking stock - Attend and assist with contractor meetings, clinics and sales meetings Required Qualifications: - Understanding of and the ability to work with our sales catalog - Must be able to work with customers and the general public effectively and courteously - Analytical Skills - Ability to use thinking and reasoning to solve a problem - Communication, Oral - Ability to communicate effectively with others using the spoken word - Communication, Written - Ability to communicate in writing clearly and concisely - Problem Solving - Ability to find a solution for or to deal proactively with work-related problems - Must be able to work in a team environment - Bachelor's Degree (four year college or university). May substitute experience for education - Knowledge of specialty building material product lines - Computer Skills - Highly experienced Microsoft Office user; and, demonstrated adaptability with other company integrated systems - Must have a valid motor vehicle operator's license - Must be willing to work outside of normal business hours to meet the customer's needs Preferred Qualifications: - Prior experience desirable Required Skills: Microsoft Office, Sales Catalog Knowledge, Specialty Building Material Product Knowledge, Communication - Oral, Communication - Written Benefits: Health, Dental and Vision, Short-term disability (Company Paid), AD&D (Company Paid), Life insurance (Company Paid), Health Savings Account (HSA) Company Contribution up to $1,000 annually, Flexible Spending Accounts (FSA), 401K Plan plus Company matching contribution, 9 paid holiday's, Paid time off