Sales & After Sales Coordinator

Description

About Us

MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world’s largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization.

Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging.

As the world’s leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values — Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence — guide everything we do. If those values resonate with you, we invite you to become part of our team.

Job Summary

The Sales & After Sales Coordinator provides critical operational and administrative support for sales and after-sales activities. This role is responsible for coordinating spare parts orders, Return Material Authorizations (RMAs), support contracts, and back-office sales processes while ensuring excellent customer service and accurate system management.

This position works closely with customers, Account Managers, Service Technicians, Logistics, Finance, and Project Management to support efficient order processing, customer communication, and after-sales operations.

Key Responsibilities

Spare Parts & RMA Coordination

• Process spare parts orders for customers, technicians, and internal teams. 
• Coordinate and manage Return Material Authorizations (RMAs). 
• Verify pricing, availability, warranty status, and required documentation. 
• Communicate order status, lead times, and delivery updates to customers and internal stakeholders. 
• Coordinate with Purchasing, Warehouse, Service, and Accounting teams to ensure timely resolution of returns and replacements. 

Sales & After Sales Support

• Support back-office sales processes including proposals, purchase orders, order confirmations, and sales order entry. 
• Maintain accurate proposal, pricing, and customer data within CRM and ERP systems. 
• Track and support hardware/software upgrades, support contracts, service visits, and related documentation. 
• Assist with project release communications and handoff coordination to Project Management. 
• Support renewal activities for customer support contracts, including proposal preparation and customer follow-up. 

Systems & Documentation Management

• Maintain accurate records in Macola, CRM, ServiceNow, SharePoint, and other internal systems. 
• Ensure customer files, project records, quote history, and sales documentation are complete and properly organized. 
• Support data updates and documentation requests from internal departments. 

Customer & Team Support

• Serve as a primary point of contact for customer inquiries related to spare parts, returns, and order support. 
• Provide administrative support to Account Managers, After Sales Specialists, and Service teams. 
• Collaborate cross-functionally to support smooth customer and operational workflows. 
• Identify opportunities to improve processes and reduce administrative inefficiencies.

Requirements

Skills & Abilities

• Strong organizational and multitasking skills with excellent attention to detail.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset and problem-solving ability.
• Proficiency with Microsoft Office and business systems software.
• Ability to work collaboratively across departments.

Education & Experience

• Associate’s or Bachelor’s degree in Business Administration, Supply Chain, or related field preferred; equivalent experience considered.
• 2+ years of experience in customer service, sales support, logistics, order management, or after-sales coordination.
• Experience with ERP/CRM systems preferred.
• Manufacturing or industrial equipment experience is a plus.

Physical & Travel Requirements

• Primarily office-based work involving frequent computer use.
• Occasional travel or trade show attendance may be required.

Location & Hours

This position is based onsite at our office in Corvallis, Oregon. Due to the collaborative and cross-functional nature of the role, regular in-office presence is required to effectively support customers, internal teams, and operational workflows.

The standard schedule for this position is full-time, Monday through Friday, 7:30 AM – 4:30 PM.

Additional flexibility may occasionally be required to support customer or operational needs.

MiCROTEC Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected under applicable federal, state, or local law.

MiCROTEC Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment, in accordance with applicable laws.