Retail-Service Team Member

Summary: Michaels Stores is a leading destination for creativity and celebration, operating over 1,300 stores in North America. They are seeking a Retail-Service Team Member to deliver exceptional customer service, assist customers in finding products, and ensure a fast and friendly checkout experience. Responsibilities: - Deliver friendly customer service, help customers shop our store, and find what they’re looking for - Ensure all customers receive a fast and friendly checkout experience - Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises - Help customers shop, locate products, and provide them with solutions - Provide a fast and friendly checkout experience; execute cash handling to standards - Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments - Educate customers on the Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck unload, stocking, and planogram (POGs) processes - Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store - Perform Store In Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production - Other duties as assigned Required Qualifications: - Deliver friendly customer service - Help customers shop our store and find what they're looking for - Ensure all customers receive a fast and friendly checkout experience - Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises - Help customers shop, locate products, and provide them with solutions - Provide a fast and friendly checkout experience; execute cash handling to standards - Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments - Educate customers on the Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck unload, stocking, and planogram (POGs) processes - Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store - Perform Store In Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production - Ability to remain standing for long periods of time - Ability to move throughout the store - Regular bending, lifting, carrying, reaching, and stretching - Lifting heavy boxes and accessing high shelves by ladder or similar equipment - Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job - Michaels requires all team members in this role to be at least sixteen (16) years or older Preferred Qualifications: - Retail and/or customer service experience preferred Required Skills: Cash Handling, Point of Sale Systems, Merchandising, Stocking, Store Recovery, Planogram Execution, Omnichannel Fulfillment, Safety Compliance, Standard Operating Procedures, Custom Framing Production, Rewards Program Enrollment Benefits: Health insurance (medical, dental, and vision), Paid time off, Tuition assistance, Generous employee discounts