Party & Efvent Host

Summary: Michaels Stores is a leading destination for creating and celebrating in North America. They are seeking a Party & Event Host to plan and coordinate engaging events while delivering exceptional customer service and ensuring a seamless shopping experience. Responsibilities: - Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events - Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity - Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities - Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards - Communicate events with clients and store team members - Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed - Adjust plans and events based on client’s feedback and needs - Create backup or emergency plans to be executed as needed - Ensure client satisfaction for scheduled events - Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event - Help customers shop, locate products, and provide them with solutions - Provide fast and friendly check out experience - Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments - Educate customer on Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck un-load, stocking and planogram (POGs) processes - Complete merchandise recovery and maintenance - Perform Store in Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production - Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms Required Qualifications: - Event coordination skills - Customer service skills - Retail operations experience - Merchandise stocking experience - Point of sale systems experience - Craft instruction skills - Listening skills - Creative problem solving skills - Client engagement skills - Safety compliance knowledge - Standard operating procedures knowledge - Face painting skills - Administrative tasks experience - Email communication skills - Phone communication skills - Omni channel processes knowledge - Custom framing knowledge Preferred Qualifications: - Energetic and enthusiastic personality - Ability to handle job stress and interact effectively with others - Excellent people skills - Experience working with children and children's events - Good communication skills including written, verbal, and nonverbal communication - Listening skills - Organizational skills - Interpersonal skills - Creative problem-solving skills - Retail and/or customer service experience Required Skills: Event coordination, Retail operations, Merchandise stocking, Point of sale systems, Craft instruction, Face painting, Administrative tasks, Omni channel processes, Custom framing Benefits: Health insurance (medical, dental, and vision), Paid time off, Tuition assistance, Generous employee discounts