Customer service team member

Summary: Michaels Stores is a leading destination for creativity and celebration, operating over 1,300 stores across North America. They are seeking a Customer Service Team Member to deliver exceptional service, assist customers in locating products, and ensure a friendly checkout experience. Responsibilities: - Help customers shop, locate products, and provide them with solutions - Provide a fast and friendly checkout experience; execute cash handling to standards - Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments - Educate customers on the Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck unload, stocking, and planogram (POGs) processes - Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store - Perform Store In Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production - Other duties as assigned Required Qualifications: - Deliver friendly customer service - Help customers shop our store and find what they're looking for - Ensure all customers receive a fast and friendly checkout experience - Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises - Help customers shop, locate products, and provide them with solutions - Provide a fast and friendly checkout experience; execute cash handling to standards - Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments - Educate customers on the Voice of Customer (VOC) survey - Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) - Participate in the truck unload, stocking, and planogram (POGs) processes - Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store - Perform Store In Stock Optimization (SISO) and AD set duties as assigned - Support shrink and safety programs - Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards - Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members - Cross trained in Custom Framing selling and production - Ability to remain standing for long periods of time - Ability to move throughout the store - Regular bending, lifting, carrying, reaching, and stretching - Lifting heavy boxes and accessing high shelves by ladder or similar equipment - Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job - Michaels requires all team members in this role to be at least sixteen (16) years or older Preferred Qualifications: - Retail and/or customer service experience preferred Required Skills: Point of Sale Systems, Cash Handling, Merchandising, Inventory Management, Store Recovery, Stocking, Planogram Execution, Omnichannel Fulfillment, Safety Compliance, Standard Operating Procedures, Custom Framing Production, Rewards Program Enrollment, Voice of Customer (VOC) Survey, Buy Online Pickup in Store (BOPIS), Ship From Store (SFS), Store In Stock Optimization (SISO), Respectful Interaction Benefits: Health insurance (medical, dental, and vision), Paid time off, Tuition assistance, Generous employee discounts