Information Technology, Emerging Talent Intern (Fall)

Summary: Metropolitan Transportation Authority is seeking an Information Technology, Emerging Talent Intern for their NYCT - SIRTOA Operations Support department. The intern will be responsible for providing technical support, managing hardware and software inventory, and assisting with database development to enhance operational efficiency. Responsibilities: - Submit Service Now tickets and coordinate with various MTA-IT teams to resolve the issues - Deploy PCs, desk phones, cellphones, etc. to new users and ensure that the users’ have access to LAN, corporate email, printers, internet, home folders, shared folders, and various software applications - Assist with managing hardware and software inventory and life cycle - Coordinate with DOS EAM support team to grant SIR users access to HxGN and ArcGIS systems. Help resolve device syncing issues, network connectivity, and system slowness issues - Perform System Verification and document all findings in the “Daily System Verification Log” - Visit remote facilities and provide hands-on technical support to end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software - Coordinate with various MTA-IT teams along with vendors such as Dell, HP, Solari Corp etc. to troubleshoot issues - Assist with custom database development for various SIRTOA departments to streamline their work processes, and perform regular update / maintenance of those databases - Assist MTAPD/NYPD to achieve shared goals of reduced crime, disorder, and fare evasion by providing downloaded audio/video files in a timely manner - Assist with maintaining the Security / CIS System, and thereby increasing its appeal to the customers - Provide on-time technical support to the end-users Required Qualifications: - Proficiency in Microsoft Office Suite is a must - The candidate should possess organizational, analytical and communication skills - The candidate should be able to work well under pressure and prioritize tasks effectively - The candidate should have a keen eye for detail and be able to work independently while being an active team player - Minimum of 1 year(s) of related experience in Network Engineering/Administration or Windows System Administration - Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA - Major(s) Preferred: Information Technology related field focusing on Computer Networking, Windows System Administration, and/or Database Development / Management, or related field - All applicants must be authorized to work in the United States at the time of application - Students' transcript must be submitted Required Skills: Microsoft Office Suite, Network Engineering, Network Administration, Windows System Administration, Database Development, Database Management, Analytical skills