Sales Correspondent - Customer Service

Summary: Mestek, Inc is a company focused on providing assistance to their representatives, customers, and employees. The Sales Correspondent will act as a liaison among various departments, answer inquiries, process orders, and maintain an orderly work environment. Responsibilities: - Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude - Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory - Answer phone and E-mail inquiries in a timely manner - Provide information concerning Mestek products - Process incoming orders for unit accuracy, pricing, and shipping information - Enter orders into Friedman ERP system - Review information before sending to Credit/Factory - Identify and resolve inquiries from representatives/customers relating to products - Guide representatives and distributors in use of Sales Assistant Specifier - Monitor fax machines for orders - Maintain an orderly work area - Keep filing and paperwork up-to-date - Complete special projects as needed - Assist other team members when work permits - Perform similar or related duties as required or requested Required Qualifications: - High School Diploma or GED - Experience in writing orders and pricing a plus - Able to use computer software including Excel, Outlook, PowerPoint, and Word - Ambitious, organized, and detail-oriented - Team player who works well with others - Able to function under pressure - Able to prioritize and multitask Required Skills: Order processing, Pricing, Friedman ERP system, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Ambitious, function under pressure, Prioritization, Multitasking Benefits: Medical, dental, vision, life, and disability insurance, 401(k) Retirement Plan available, Profit Sharing (after required length of employment), Flexible Spending & Health Savings Account, Paid holidays, vacation, and sick time, Employee assistance program and other benefits