Teller II

Summary: Member's First Community Credit Union is seeking a dedicated and motivated Member Services Representative to join their team. In this role, you will be the first point of contact for members, providing exceptional customer service while assisting with their financial needs. Responsibilities: - Provide outstanding customer service by responding to member inquiries and resolving issues promptly - Assist members with account management, including cash management and loan processing - Promote financial products and services through effective sales techniques, including upselling opportunities - Utilize financial software to manage member accounts accurately and efficiently - Monitor accounts for potential fraud prevention detection, ensuring the security of member information - Conduct transactions accurately while adhering to retail math principles - Collaborate with team members to meet departmental goals and enhance overall service delivery Required Qualifications: - Strong sales acumen with experience in upselling financial products - Knowledge of financial services, including banking operations and cash management practices - Proficiency in fraud prevention detection techniques - Excellent customer service skills with a focus on member satisfaction - Familiarity with loan processing procedures and related documentation - Competence in using financial software for account management and reporting - Ability to apply retail math concepts effectively in daily operations Required Skills: Sales, Financial Services, Cash Management, Fraud Prevention, Loan Processing, Financial Software, Retail Math