ORDER ENTRY / CUSTOMER SERVICE REPRESENTATIVE

Summary: MegaMex Foods is one of the fastest growing Mexican food companies, dedicated to reimagining Mexican flavors. The Order Entry/Customer Service Representative will validate orders, communicate with sales staff and clients, and assist with shipping documentation and claims. Responsibilities: - Validates order and shipping documents for review - Retail Customer Service – timely and effective communication to FF sales staff and clients - Communicates consistently with the transportation department to track shipments and shortages - Verifies export files and/or research in Main Frame computer system to ensure system matches shipped orders - Assists with claims and researching POD’s and any additional documentation - Supports several order entry positions - Covers the Front desk during absence and lunch breaks - Cross-train in other positions within the department - Other duties as assigned Required Qualifications: - A High School diploma or GED required - 1-3 years of experience in customer service - Good oral and written communication skills - Ability to work with mathematical concepts beyond addition and subtraction - Ability to define problems, collect data, establish facts, and draw valid conclusions - Ability to establish priorities and work independently with minimal guidance - Knowledge of most commonly used business systems and software applications in addition to Windows Office and how these systems relate to business processes - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Required Skills: Customer service, Mathematical concepts, Business systems, Windows Office, Prioritization, Independent work