MCR Hotels→
Houseperson
Entry LevelOn-site
Location
Courtyard Norfolk, Norfolk, Virginia, United States of America
Salary
$31k–$34k/yr
Experience
Not specified
Posted
3 days ago
Skills
hospitality experienceguideline adherencestress managementcan-do attitudelisteningconflict resolutioncommunication skillshospitality and guest service
Job Description
Summary: MCR Hotels is the 3rd-largest hotel owner-operator in the United States, known for providing clean and friendly hospitality. They are seeking a Houseperson to ensure cleanliness and guest satisfaction by maintaining the hotel’s public and guest areas, handling luggage, and supporting the overall guest experience.
Responsibilities:
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests’ names whenever possible, ensuring they feel properly welcomed
- All Team Members work together to contribute to great guest satisfaction scores
- Ability to handle challenging guest situations with hospitality and a sense of urgency
- Strong knowledge of all features of the hotel facility and amenities
- Awareness and support for all groups and events at the hotel
- Understanding of relevant technology for each role
- Answer all incoming calls with friendly service using the approved greeting
- All areas, both front and back of the house, should be kept clean and well-organized
- Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe
- Always greet every guest happily with a smile, by name if possible, while cleaning
- All operational checklists are completed accurately and at the designated times, every shift
- Handover reports must be accurate and on time, for effective shift-to-shift communication
- All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times
- Communication between Team Members should be clear, honest, and professional
- Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests
- All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace
- Store and retrieve luggage or packages for guests in storage areas, as needed
- Clean and maintain the guest hallways, stairwells, service areas and ice rooms
- Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds
- All front and back of house areas should be well-organized and clean
- Collect trash and soiled linen from the housekeepers and deliver to laundry room
- Monitor placement and condition of public space furniture, report issues to management
- Maintain stock levels in guest floor linen closets and guest amenities
- Replenish amenities and supplies in assigned guestrooms
- Stock and maintain housekeeping cart
Required Qualifications:
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor
- Clock in/out for breaks at the designated time on your schedule
- Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Required Skills: Hospitality Experience, Guideline Adherence, Stress Management, Can-Do Attitude, Listening, Conflict Resolution, Communication Skills, Hospitality and Guest Service
Benefits: Hotel Discounts, Weekly Pay, Paid Time Off, Retirement Options, Referral bonuses, Career advancement & upward mobility, Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members