Houseperson

Summary: MCR Hotels is the 3rd-largest hotel owner-operator in the United States, known for providing clean and friendly hospitality. They are seeking a Houseperson to ensure cleanliness and guest satisfaction by maintaining the hotel’s public and guest areas, handling luggage, and supporting the overall guest experience. Responsibilities: - Greet guests happily upon arrival and throughout their stay with a smile - Use the guests’ names whenever possible, ensuring they feel properly welcomed - All Team Members work together to contribute to great guest satisfaction scores - Ability to handle challenging guest situations with hospitality and a sense of urgency - Strong knowledge of all features of the hotel facility and amenities - Awareness and support for all groups and events at the hotel - Understanding of relevant technology for each role - Answer all incoming calls with friendly service using the approved greeting - All areas, both front and back of the house, should be kept clean and well-organized - Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe - Always greet every guest happily with a smile, by name if possible, while cleaning - All operational checklists are completed accurately and at the designated times, every shift - Handover reports must be accurate and on time, for effective shift-to-shift communication - All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times - Communication between Team Members should be clear, honest, and professional - Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests - All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace - Store and retrieve luggage or packages for guests in storage areas, as needed - Clean and maintain the guest hallways, stairwells, service areas and ice rooms - Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds - All front and back of house areas should be well-organized and clean - Collect trash and soiled linen from the housekeepers and deliver to laundry room - Monitor placement and condition of public space furniture, report issues to management - Maintain stock levels in guest floor linen closets and guest amenities - Replenish amenities and supplies in assigned guestrooms - Stock and maintain housekeeping cart Required Qualifications: - Experience in a hospitality, service, consumer-facing franchise or related field preferred - Must have a positive attitude and willingness to learn - Must be able to understand and follow established guidelines and procedures - Must work well in stressful, high-pressure situations - Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests - Must be able to convey information and ideas clearly - Must have a desire to serve all guests - Must be 18 years of age or older to perform this job - Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel - Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor - Clock in/out for breaks at the designated time on your schedule - Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift Required Skills: Hospitality Experience, Guideline Adherence, Stress Management, Can-Do Attitude, Listening, Conflict Resolution, Communication Skills, Hospitality and Guest Service Benefits: Hotel Discounts, Weekly Pay, Paid Time Off, Retirement Options, Referral bonuses, Career advancement & upward mobility, Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members