Assistance Community Manager

ASSISTANCE COMMUNITY MANAGER Full Time · Location: Spokane Valley , Spokane Valley, WA, US SUMMARY: McC Management is growing, and we are in search of an Assistant Community Manager to join our impressive team of leaders! We are located across Eastern and Central Washington, with an inclusive culture of operational quality that delivers achieved goals for everyone. An Assistant Community Manager supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting tasks, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, and using the property management software to record, track, and report on all financial workings of the community.  JOB TITLE: Assistant Community Manager DEPARTMENT: Onsite   REPORTS TO: Community Manager    DUTIES AND RESPONSIBILITIES:  1. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address service issues.  2. Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community. 3. May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification. 1. Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development. 2. Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.  3. Performs light housekeeping as necessary. 4. Physically walks and inspects property daily, check on vacant apartments.  5. Completes move-in/move-out inspections with residents.  6. Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.  7. Utilizes the market information to make strategic decisions for the success of the property. 8. Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.  9. Demonstrates leasing techniques to the leasing office team and communicates expectations. 10. Answers incoming phone calls professionally and handles accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor. 11. Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.  12. Ensures daily safety logs are maintained. 13. Communicates policy and procedure changes with community team members. 14. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems. 15. Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members. 16. Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals. 17. Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives. 18. Monitors individual team members’ performance and provides timely and constructive feedback. 19. Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques. 20. Takes a hands-on approach to any necessary duties to ensure the job is completed. 21. Strives to meet residents’ needs and create win/win situations. 22. Follows through on resident problems to satisfactory resolution and communicates problems to the Community Manager. 23. Identifies, interviews, and hires appropriate team members for the community team members. 24. Identifies strengths of team members and plan assignments accordingly to maximize team performance. 25. Performs on-site new team member orientation for all new team members within two (2) days of hire.  26. Supervises, trains, and leads community team members to achieve the operational goals of the company and the property. 27. Maintains an awareness of training resources available and encourages the development of team members. 28. Sets and upholds high standards of honesty for self and team members. 29. Maintains relationships with residents, associates, and vendors on a professional level always. 30. Performs other related duties as assigned by management. An Assistant Community Manager identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the community. Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources. This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.   COMPETENCIES: • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. • Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.   WORKING CONDITIONS: Mostly indoors in an office/admin setting but could work both in and outside of apartment buildings and in all areas of the community, including the amenities. This could mean exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on location).    PHYSICAL DEMANDS:  • Need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, reach, and carry objects. • Must be able to work inside and outside in all weather conditions.  • Must be able to push, pull, lift, carry, or maneuver weights of up to thirty-five (25) pounds independently. • Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.  • Must be able to work a flexible work schedule, which could include taking “call” during evenings, weekends, and holidays. • Must be able to read technical information, and/or use a keyboard, computer, and iPad.  Must maintain a valid driver’s license, clean driving record and current auto insurance is required. Required to complete and successfully pass the McC Fair Housing, Harassment, and Diversity and Inclusion training within the first 30 days of employment. Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. In addition to the base salary, onsite positions may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.  Benefits Offered for Full-time Employees: • Medical, Dental, Vision, and My Life Advisors • (HSA) Health Care Spending Account options • 401(k) Options  • Short-term & Long-term Disability • Paid Time Off: Time off benefits include vacation, holidays, personal days, birthday, and sick time. • Educational Assistance Programs (eligibility required) • Invest in our associates to help them become the best version of themselves! McC Management does not condone or tolerate unlawful harassment OR discrimination of any kind. Employees are expected to treat fellow employees, customers and vendors with courtesy and respect at all times. No form of harassment or discrimination will be tolerated, including harassment based on the following reasons: race, color, national origin, religion, the presence of a mental or physical disability, pregnancy, age, military or veteran status, sex, marital status and sexual orientation, or any other characteristic protected by applicable local, state, or federal law.   To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.