Client Delivery Manager

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Client Delivery Manager to own client implementations for our direct employer and partners. You will work cross functionally with Sales, Client Success, Marketing, Product, Engineering, and Data Teams in order to onboard client partners to the Maven product and prepare for scale. Reporting to our Director, Client Delivery you will be responsible for meeting or exceeding operational KPIs while assessing results to ensure effective and efficient performance.

As Client Delivery Manager you will:

• Lead end-to-end implementations for clients — owning the project plan, timeline, and stakeholder communication from kickoff through go-live and handoff to Client Success
• Manage multiple concurrent implementations across mid-market and enterprise segments.
• Build trusted relationships with HR and Benefits leaders at client organizations, serving as their primary day-to-day point of contact throughout launch
• Run client-facing cadences (status meetings, working sessions, executive updates) and produce the artifacts (project plans, RACI, status reports, launch playbooks) that keep internal and external stakeholders aligned
• Partner with Sales, Client Success, Care Advocate, Product, and Data teams to translate contractual scope into a configured, launched product
• Partner with the technical implementation and data teams to ensure accurate eligibility files and on-time launches — you don't need to own SFTP plumbing, but you need enough fluency to triage issues and escalate appropriately
• Proactively identify implementation risks and drive resolution, escalating early when timeline, scope, or stakeholder alignment are at risk
• Deliver against operational KPIs including on-time launch rate, implementation NPS, and time-to-launch
• Identify and contribute to continuous-improvement opportunities — playbooks, templates, tooling, and process — so the team can scale without sacrificing quality
• Roll up your sleeves on whatever the launch needs; this is a build-and-run team, not a finished one

What we're looking for you to bring:

• 5–7 years of experience in client delivery, implementation, project management, or related operational roles — ideally with direct exposure to enterprise client launches
• Strong project management skills; you can manage multiple complex implementations in parallel with clear sequencing, dependency tracking, and proactive risk identification
• Track record of building trusted relationships with senior client stakeholders (HR and Benefits leaders, or equivalent) and operating credibly in front of executive audiences
• Familiarity with the employer benefits ecosystem and digital health solutions; comfort coming up the curve on new product domains quickly
• Excellent written and verbal communication — you can produce a clean status update, run a structured working session, and tailor the message to the audience
• Strong analytical and problem-solving instincts; comfortable working with data, defining a hypothesis, and driving to a decision
• A bias toward ownership — you create order from ambiguity, identify what's missing, and move forward without waiting to be told
• Working fluency with tools like Salesforce, JIRA, and Looker (or a clear ability to pick them up quickly)
• Bachelor's degree or equivalent professional experience

Bonus if you have:

• Knowledge of key trends in the healthcare industry, particularly in women's and family health
• Prior payer-side experience at a health plan, TPA, or health services organization
• Familiarity with tools like Salesforce, JIRA, and Looker
• Experience working in a high-growth or startup environment

The base salary range for this role is $115,000 - $140,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

(Hub cities - SF, NYC, Seattle & Remote in approved locations) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. This role is exclusively open to candidates in these locations and approved remote locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days.

This role requires active work authorization in the US.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.