Mattress Firm→
Sleep Expert- Sales (Bilingual)
Entry LevelOn-siteFull-time
Location
Louisville, KY
Salary
$50k–$60k/yr
Experience
No experience required
Posted
3 days ago
Skills
product knowledgedigital tools usagesales performance managementsocial media marketingcustomer relationship managementbrand awareness
Job Description
Summary: Mattress Firm is dedicated to helping people sleep well and live well, and they are seeking a Sleep Expert to enhance the in-store customer experience. This role involves providing expert knowledge on sleep products, driving sales performance, and cultivating strong customer relationships while supporting company initiatives.
Responsibilities:
- Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products
- Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience
- Create an environment where the customer is always at the center by cultivating strong relationships
- Provide technical and product knowledge information to customers and serve as subject matter expert
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.)
- Maintain awareness of the competition, advertisements and services offered by competitors
- Leverage social media to positively impact brand awareness and increase sales
- Lift, push, or pull 50+ pounds
Required Qualifications:
- Legal authorization to work in the United States without the need for sponsorship
- Ability to lift, push, or pull 50+ pounds
- Strong sales performance and KPI achievement
- Technical and product knowledge to provide information to customers
- Ability to cultivate strong customer relationships
- Experience in executing selling programs using digital tools
- Ability to maintain customer relationships during and after purchase
- Awareness of competition, advertisements, and services offered by competitors
- Leverage social media to positively impact brand awareness and increase sales
Preferred Qualifications:
- Bilingual in Spanish
Required Skills: Product Knowledge, Digital Tools Usage, Sales Performance Management, Social Media Marketing, Customer Relationship Management, Brand Awareness
Benefits: 401(k) with employer matching, Mental health and life resources, Medical, dental, prescription, and vision plans, Get paid on-demand, Base pay or uncapped commission, Employee discounts on Mattress Firm sleep products and accessories
Benefits
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories