Sleep Expert- Sales (Bilingual)

Summary: Mattress Firm is dedicated to helping people sleep well and live well, and they are seeking a Sleep Expert to enhance the in-store customer experience. This role involves providing expert knowledge on sleep products, driving sales performance, and cultivating strong customer relationships while supporting company initiatives. Responsibilities: - Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products - Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience - Create an environment where the customer is always at the center by cultivating strong relationships - Provide technical and product knowledge information to customers and serve as subject matter expert - Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives - Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.) - Maintain awareness of the competition, advertisements and services offered by competitors - Leverage social media to positively impact brand awareness and increase sales - Lift, push, or pull 50+ pounds Required Qualifications: - Legal authorization to work in the United States without the need for sponsorship - Ability to lift, push, or pull 50+ pounds - Strong sales performance and KPI achievement - Technical and product knowledge to provide information to customers - Ability to cultivate strong customer relationships - Experience in executing selling programs using digital tools - Ability to maintain customer relationships during and after purchase - Awareness of competition, advertisements, and services offered by competitors - Leverage social media to positively impact brand awareness and increase sales Preferred Qualifications: - Bilingual in Spanish Required Skills: Product Knowledge, Digital Tools Usage, Sales Performance Management, Social Media Marketing, Customer Relationship Management, Brand Awareness Benefits: 401(k) with employer matching, Mental health and life resources, Medical, dental, prescription, and vision plans, Get paid on-demand, Base pay or uncapped commission, Employee discounts on Mattress Firm sleep products and accessories