Sleep Expert - Sales

Summary: Mattress Firm is dedicated to helping people sleep well and live well, and they are seeking a Sleep Expert to enhance the customer in-store experience. The role involves building strong customer relationships, providing product knowledge, and driving sales performance while supporting company initiatives. Responsibilities: - Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products - Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience - Create an environment where the customer is always at the center by cultivating strong relationships - Provide technical and product knowledge information to customers and serve as subject matter expert - Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives - Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.) - Maintain awareness of the competition, advertisements and services offered by competitors - Leverage social media to positively impact brand awareness and increase sales - Lift, push, or pull 50+ pounds Required Qualifications: - Bilingual - Spanish - Legal authorization to work in the United States without the need for sponsorship - Ability to lift, push, or pull 50+ pounds Required Skills: Product knowledge, Digital tools usage, Social media marketing, Sales performance management, Customer relationship management, Bilingual communication Benefits: 401(k) with employer matching, Mental health and life resources, Medical, dental, prescription, and vision plans, Get paid on-demand, Base pay or uncapped commission, Employee discounts on Mattress Firm sleep products and accessories