Front Desk Clerk

Summary: Marcus Hotels & Resorts is a recognized name in the hospitality industry, and they are seeking a dedicated Front Desk Clerk to join their team at the Omaha Marriott Downtown. The role involves providing exceptional guest experiences, managing reservations, and maintaining strong guest relationships in a fast-paced environment. Responsibilities: - Deliver exceptional guest experiences from check-in to checkout - Masterfully handle reservations, inquiries, and complaints using Marriott hotel systems - Maintain composure and professionalism under pressure, resolving guest issues effectively - Build strong guest relationships through personalized service and local knowledge - Demonstrate strong communication and interpersonal skills, both in-person and on the phone - Accurately manage financial transactions and maintain cash handling responsibilities - Effectively multitask and prioritize tasks in a fast-paced environment - Contribute to overall hotel operations by performing various administrative duties Required Qualifications: - High school diploma or equivalent required - 6+ months previous work experience in a guest service position required, preferably within the hospitality industry - Able to work independently, has good judgment, problem solving, and decision-making skills - Ability to read, listen, and communicate effectively in English, both verbally and in writing - Excellent customer service and communication skills are required - Ability to access and accurately input information using a moderately complex computer system - Hearing and visual ability to observe and detect signs of emergencies - Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure Required Skills: Guest service experience, Communication skills Important Skills: Cash handling, Problem solving Nice-to-Have Skills: Multitasking, English proficiency, Interpersonal skills Benefits: A free, well-balanced meal every shift, Room discounts at Marcus Hotels & Resorts and Marriott-branded properties, Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa, Free parking, Two for one movie theater coupons at Marcus Theatres, Ability to grow your career and transfer from one property to another, Early wage access, Paid time off, Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match, And more!