Returns Core Trainer, China Grove - Full Time

Summary: Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Returns Core Trainer to assist with the onboarding and job task-based training of Seasonal and Core Colleagues, ensuring they are equipped to perform their roles effectively. Responsibilities: - Support Core/Seasonal Colleagues in assigned department/function learn essential job tasks to successful perform all job tasks - Complete Training checklist and follow up to ensure that the Colleague completes training period - Perform frequent random checks of orders processed and correct incorrect practices - Observe, minimize errors, and assess job tasks and re-train Colleagues as needed - Assist Supervisors and Managers in addressing any questions/issues for their specific area - Greet Colleagues on their 1st day of employment, conduct building tours, Time clock and Reliability expectations - Communicate issues/concerns to People Leader(s) or Shift/Functional Director as needed - As issues/concerns are identified, promptly communicate to other leaders for quick resolution - Act as a point person to assist Colleagues with any questions on process/functions, etc - Promote area/facility safety policies - Identify and communicate any safety hazards with Colleagues and management - Prevention of injuries - Regular, dependable attendance and punctuality - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - 1-2 years of related experience - Ability to communicate work processes to team members - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Excellent interpersonal skills - Demonstrated ability to positively impact team success - Demonstrated problem-solving and decision-making skills - Ability to make sound decisions and manage several processes in a fast-paced environment - Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays - Regular, dependable attendance and punctuality - Promote area/facility safety policies - Identify and communicate any safety hazards with Colleagues and management - Prevention of injuries - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities - This position requires lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders - Reaching, including above eye level, crouching, kneeling, and stooping - Involves close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment Required Skills: Training Delivery, Safety Policy Compliance, Use of Handheld Equipment, Communication of Work Processes Benefits: Comprehensive health and wellness coverage, 401(k) match to invest in your future, Paid time off and eight paid holidays, Continuous learning and leadership development, Joining one of our Colleague Resource Groups, Volunteer opportunities, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice