Backstage Captain, Southland Mall - FL - Full Time

Summary: Macy's is a storied retailer that has been part of America's culture for over 160 years. The Backstage Captain role involves advocating for customers, leading colleagues in executing tasks, and ensuring exceptional customer service while enhancing the in-store experience. Responsibilities: - Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service - Lead colleagues in the execution and completion of assigned tasks - As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding - Ensure high-level of customer service through problem-solving and customer-focused resolutions - Enhance the in-store customer experience by promoting our Macy's mobile app - Meet with People Leaders throughout the day to plan and monitor total store activities - Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes - Perform store opening and closing procedures, including accessing alarm system and settling the registers - Lead and participate in the adherence to our best in class merchandise standards - Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders - Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Proficient in communicating effectively with customers and providing clear direction to colleagues - Self-starter in adapting quickly to changing customer expectations and needs - Resourceful and able to adapt quickly to changing priorities and deadlines - High school diploma or equivalent - 1-2 years of direct retail experience preferred - This position requires lifting, constant moving, standing, and reaching with arms and hands - Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders - Reaching, including above eye level, crouching, kneeling, stooping and color vision - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Preferred Qualifications: - 1-2 years of direct retail experience preferred Required Skills: Customer service, Merchandising, Point of sale technology Important Skills: Retail experience Nice-to-Have Skills: Effective communication, Adaptability, Team leadership Benefits: Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice, Tuition reimbursement