At Your Service Center Associate, Greenwood - Part Time

Summary: Macy's is a storied company that has been captivating the hearts of America for over 160 years. They are seeking an At Your Service Center Associate to deliver a seamless and personalized shopping experience by supporting various service activities such as merchandise returns and order pickups while upholding service standards. Responsibilities: - Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - Help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in - Lead through action by welcoming customers with genuine hospitality and assisting them in all aspects of total store fulfillment - Be proficient in all systems needed to complete transactions and ensure the collection area is organized for a friction-free customer pick-up experience - Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion of BOPS orders - Share Loyalty program benefits with customers and make sure they have all they need before they leave Required Qualifications: - Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality - Must be able to understand and communicate effectively with customers, co-workers, and supervisors - Must be able to read and understand employment policies and safety rules/procedures in English - Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues - Be comfortable communicating and collaborating with customers and colleagues - Meeting daily sales goal challenges - Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits - Enjoy meeting people, learning about them, and sharing information - Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics - You can handle electronic devices with no problem - This position requires talking, lifting, constant moving, standing, and reaching with arms and hands - Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level - Requires close vision, color vision, depth perception, and focus adjustment - Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Required Skills: Sales Goal Achievement, Credit Account Opening, Loyalty Program Knowledge, Use of Handheld Equipment, Cash Register Operation, Transaction Processing Benefits: Comprehensive health and wellness coverage, A 401(k) match to invest in your future, Paid time off and eight paid holidays, Continuous learning and leadership development, Joining one of our Colleague Resource Groups, Volunteer opportunities, Merchandise discounts, Performance-based incentives, Annual merit review, Employee Assistance Program with mental health counseling and legal/financial advice