Teller in Towson, MD

Summary: M&T Bank is a financial institution focused on providing exceptional customer service. They are seeking a Teller to specialize in branch customer experience through digital engagement and efficient transactional processing. Responsibilities: - Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them - Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs - Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need - Accurately balance and process customer transactions efficiently following Bank Policy - Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system - Transition identified sales opportunity and provide introduction to appropriate banking partner - Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities) - Process customer/account maintenance accurately - Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies - Promote an environment that supports belonging and reflects the M&T Bank brand - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable - Complete other related duties as assigned Required Qualifications: - High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience - Proven verbal communication skills - Proven interpersonal skills - Proven ability to demonstrated exceptional customer service - Well-organized - Proven time management skills - Proven prioritization skills - Proficient with internet user-level technology Preferred Qualifications: - Bilingual based on branch needs Required Skills: Cash Handling, Data Entry, Internet User-Level Technology, Anti-Money Laundering (AML), Bank Secrecy Act (BSA) Compliance, Know Your Customer (KYC) Compliance, Customer Service, Prioritization