Loss Mitigation Underwriter I

Summary: M&T Bank is seeking a Loss Mitigation Underwriter I to handle loan modification workups for various investor workout options. The role involves communicating with customers and managing account portfolios to ensure compliance with banking policies and investor guidelines. Responsibilities: - Understand investor’s waterfall and required documents for loss mitigation - Communicate with customers, real estate agents and attorneys to negotiate short sale settlement offers and advise of loss mitigation decisions - Manage and monitor account portfolio to ensure that all documentation and account decisions comply with banking policies, investor guidelines and applicable regulations - Assess property value and variance between appraised properties and offers submitted by potential buyers - Review tax returns, income statements, pay stubs, credit reports and general customer financial documents - Determine the most suitable repayment option for customers and calculate loan modification terms - Prepare workout summaries for management approval - Communicate with Single Point of Contact, title vendors and Loss Mitigation Closing team to gather information and resolve account complications - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies - Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable - Promote an environment that supports belonging and reflects the M&T Bank brand - Complete other related duties as assigned Required Qualifications: - A combined 3 years' higher education and/or experience, including a minimum of 1 year collections or underwriting experience - Ability to communicate effectively and professionally over the phone - Excellent communication and customer service skills - Proficiency with word processing and spreadsheet software Preferred Qualifications: - Bachelor's degree - Paralegal certification or experience - Mortgage collections experience - Knowledge of M&T systems Required Skills: Loan Underwriting, Collections, Mortgage Collections, Financial Document Analysis, Loan Modification, Investor Workout Guidelines, Compliance, Word Processing Software, Spreadsheet Software, Customer Service