Educator | Summit Sierra, Reno

Summary: lululemon is an innovative performance apparel company focused on creating transformational products and experiences. The Educator role is essential for delivering world-class customer service and enhancing the guest experience in retail stores. Responsibilities: - Interact with guests to ensure a great guest experience in a manner that values guests’ time - Assess guests’ needs to provide customized, effective purchase and return solutions and support - Provide technical product education by articulating the value and benefit of the product - Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards - Move dynamically on the floor to continuously engage with guests and attend to guest or store needs - Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests - Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests - Establish supportive and productive relationships with all team members - Collaborate with team members to ensure optimal guest experience and support store operations - Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards - Use in-store technology to support store operations and provide positive guest experiences - Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store - Understand and adhere to people safety policies and procedures to maintain a safe work environment - Perform work in accordance with applicable policies, procedures, and laws or regulations Required Qualifications: - Must be legally authorized to work in the country in which the store is located - Must be 18 years of age or older - Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) - Must have the ability to travel to assigned store with own transportation methods - Willing to work a flexible schedule including evenings, weekends, and holidays - Willing to work in an environment with bright lights and loud music - Willing to move through a store for most of a shift to help guests and accomplish work - Willing to move boxes weighing up to 30 lbs (13.6 kg) - Willing to work as part of a team and also complete some work independently Preferred Qualifications: - Education: High school diploma, GED, or equivalent Required Skills: Technical product education, In-store technology, Guest transactions, Omnichannel retail programs, Inclusion & Diversity, Integrity/Honesty, Collaboration and Teamwork Benefits: Extended health and dental benefits, and mental health plans, Paid time off, Savings and retirement plan matching, Generous employee discount, Fitness & yoga classes, Parenthood top-up, Extensive catalog of development course offerings, People networks, mentorship programs, and leadership series (to name a few)