LogRhythm→
Technical Support Engineer
Entry LevelOn-siteFull-time
Location
Broomfield, CO
Salary
$50k–$60k/yr
Experience
No experience required
Posted
Today
Skills
linux operating systemwindows operating systemnetworking basicstcp/ipdnsportslog file analysissystem troubleshootingcuriositycoachabilitydesire to learn complex systems
Job Description
Summary: Exabeam is the leader in behaviour intelligence for the agentic enterprise, and they are seeking a Technical Support Engineer I. This entry-level support role involves diagnosing technical issues, applying documented solutions, and learning about cybersecurity platforms while providing customer support under mentorship.
Responsibilities:
- Respond to customer support requests and manage assigned cases at lower severities (primarily Sev 4 and scoped Sev 3) under established SLAs and KPIs
- Perform structured initial troubleshooting, including:
- Issue assessment and reproduction
- Log, configuration, and environment data collection
- Use of documented workflows and knowledge base articles
- Clearly document findings, actions taken, and next steps in the case management system to enable effective collaboration and escalation
- Communicate professionally and clearly with customers, accurate status updates and confirming outcomes or next actions
- Learn Exabeam’s on-premises and cloud-native security platforms, including ingestion, parsing, analytics, and platform fundamentals
- Apply troubleshooting principles developed through:
- Academic coursework
- Labs and sandbox environments
- Shadowing senior engineers on live customer cases
- Follow established playbooks, runbooks, and SOPs
- Recognize when an issue exceeds current skill scope and escalate with complete diagnostic context to senior engineers
- Shadow and learn from TSE II and Senior TSEs during case reviews and escalations
- Participate actively in onboarding programs, guided labs, and product training
- Contribute to internal documentation and knowledge articles by capturing learnings and common resolutions as skills develop
- Engage in team standups, case reviews, and learning sessions to build confidence and technical depth
- Learn and consistently follow support processes, escalation policies, and communication standards
- Demonstrate strong case hygiene, responsiveness, and ownership of assigned work
- Actively seek feedback and incorporate coaching to accelerate development
Required Qualifications:
- Bachelor's degree or equivalent experience in: Computer Science, Information Systems, Engineering, Cybersecurity, or a related technical discipline
- Demonstrated interest in technology and cybersecurity through coursework, labs, internships, certifications in progress, or personal projects
- Foundational understanding of: Linux or Windows operating systems, Networking basics (TCP/IP, DNS, ports), Log files or system troubleshooting concepts
- Strong written and verbal communication skills
- Curiosity, coachability, and a desire to learn complex systems
Preferred Qualifications:
- Exposure to IT support, helpdesk, SOC, or technical service environments
- Coursework or lab exposure to SIEM, security analytics, or cloud platforms (AWS, Azure, GCP)
- Familiarity with scripting or query concepts (SQL, Python, Bash)
- Experience using ticketing or issue‑tracking tools
Required Skills: Linux operating system, Windows operating system, Networking basics, TCP/IP, DNS, Ports, Log file analysis, System troubleshooting, Curiosity, Coachability, Desire to learn complex systems