Customer Service Rep

Summary: LoanStar Title Loans is committed to providing short-term loans with excellent customer service. They are seeking a Customer Service Representative responsible for assisting customers with loan products and managing accounts while ensuring compliance with company policies. Responsibilities: - Provide exceptional customer service in person and by phone - Explain loan products, terms, and payment options clearly and professionally - Evaluate vehicles and process loan applications - Manage customer accounts and payment processing - Perform data entry and maintain accurate records - Make courtesy reminder calls as needed - Maintain compliance with company policies and applicable laws Required Qualifications: - Must be able to work full-time schedule listed above - Positive attitude and strong work ethic - Excellent communication skills - Detail-oriented and organized - High school diploma or equivalent required - Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws Preferred Qualifications: - Previous customer service experience preferred but not required - Computer and data entry experience preferred but not required Required Skills: Loan Products Knowledge, Vehicle Evaluation, Loan Application Processing, Payment Processing, Data Entry, Compliance with Company Policies and Laws Benefits: 6 paid holidays, Paid vacation, Paid on-the-job training, Full-time, stable work schedule, Career growth opportunities, Medical, dental, vision, and other voluntary benefit options available beginning on the **91st** day of employment, subject to plan terms and eligibility requirements.