Customer Service Rep

Summary: Lincare is a company focused on providing customer service solutions, and they are seeking a Customer Service Representative. The role involves communicating with customers to answer questions, resolve issues, and support compliance with physician directions. Responsibilities: - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Assesses customer need for additional products/services - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services - Documents calls in computerized record keeping system - Enters customer orders in computerized system - Verifies and updates demographic information such as address and telephone number in computerized records Required Qualifications: - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Assesses customer need for additional products/services - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services - Documents calls in computerized record keeping system - Enters customer orders in computerized system - Verifies and updates demographic information such as address and telephone number in computerized records Required Skills: Customer Service, Call Center Operations, Automated Dialer Systems, Customer Education, Data Entry, Record Keeping Systems