Garage Attendant - Washington, DC

Summary: LAZ Parking is a company dedicated to providing excellent customer service and creating opportunities for employees. The Garage Attendant will create a welcoming atmosphere for customers, assist with parking operations, and maintain cleanliness and safety at the parking location. Responsibilities: - Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base - Complete all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues - Assist customers in lobbies, lanes, and in the parking office; help direct traffic - Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times - Keep parking location clean – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc - Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers - Be in correct LAZ Parking uniform, on time, and ready to work when scheduled - Work with and without supervision and follow directions of supervisors when requests are made - Inform all people loitering to move off property or call non-emergency number for police support - Make sure the location is safe and take care of any potential hazardous conditions - Other related duties as assigned Required Qualifications: - Valid Driver's License *(depending on location)* - Strong customer service experience - Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude) - Ability to work independently and multi-task - Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele - Ability to interpret policies, procedures, and standard business practices - Demonstrate a sense of urgency and timeliness - Willingness to be flexible, work multiple facility locations - Ability to handle challenging and at times, emotionally charged situations - Ability to speak, read, and comprehend the English language - Must be able to make decisions independently and stay firm on decisions made (not easily persuaded) - Standing and walking for long periods of time (95 to 100% of the time) - Lifting and moving parking equipment - Sweeping and changing signage when needed - No sitting is allowed unless on break and off property Preferred Qualifications: - High school diploma or GED preferred - Parking and/or hospitality industry experience is preferred but not required Required Skills: Customer Service, Handle Challenging Situations, Decision Making Benefits: 401(k) with Employer Match, Medical, dental, vision – 3 plan options!