Library - Literacy Associate II (Intern)

Summary: LAC Federal is seeking a Literacy Associate II (Intern) to support public service operations at the library. The role involves providing excellent customer service, assisting patrons, and supporting literacy programming and educational services through various activities and community outreach efforts. Responsibilities: - Provides excellent customer service to patrons and visitors - Assists patrons with locating materials, finding the appropriate service desk, using library computers, and understanding library procedures such as checking out materials, logging on to the internet, and making copies - Checks in, processes, and shelves library materials as needed - Accepts and processes fines, fees, and other payments - Provides information regarding library programs, events, services, and use of library spaces, including conference rooms, as applicable - Addresses patron conduct or safety concerns and escalates issues to appropriate management when needed - Works closely with Librarians and library management to plan, implement, and promote programs and activities - Supports literacy and educational service efforts, including collaboration with local schools and community partners, as assigned - Assists with the preparation of, or independently leads, activities such as storytimes, crafts, and other educational or enrichment programs - Assists with library opening and closing procedures, as needed - Interacts effectively with a diverse population and supports additional assignments as directed by management - Knows and understands the American Library Association’s Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of public library service - Follows all legal and policy requirements related to patron privacy and the custodianship of patron records - Performs other duties as assigned Required Qualifications: - H.S. Diploma or GED - Excellent customer service skills - Knowledge of Microsoft Office Suite - Good communication skills, both written and verbal - Must be able to work a flexible schedule that may include a combination of days, evenings and weekends - Must be able to move from place to place within the location; lifting of items weighing up to (25) pounds and occasional up to 50 pounds such as files, books, stacks of paper, and other materials with a buddy system - Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork Preferred Qualifications: - Two years of library experience preferred - Basic knowledge of library systems and databases preferred - Multilingual speaking a plus Required Skills: Library Systems, Databases, Microsoft Office Suite, Multilingualism, Customer Service Benefits: Paid Time Off (Vacation, Sick & Public Holidays), Training & Development, Wellness Resources