RCM Cust Svc Support Rep-10am-7pm EST Remote (Patient Customer Service)

Summary: Labcorp is seeking a Patient Billing Customer Service representative within the Revenue Cycle Management Division to join their team. The role involves answering inbound calls from patients and resolving inquiries related to patient billing while maintaining performance goals. Responsibilities: - Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers - Initiate payment plans for patients for outstanding balances - Routinely utilize multiple resources to resolve patient inquiries while on the phone - Maintain performance goals - Ability to become proficient with processes after completing a structured training program Required Qualifications: - High School Diploma or equivalent - One year of work experience - Ability to work and learn in a fast-paced environment - Attention to detail and focused - Perform successfully in a team environment - Excellent organizational skills - Proficiency navigating multiple computer screens and applications - Alpha-Numeric data entry proficiency - Excellent communication skills - Energetic, passionate customer service - Seek solutions to challenging patient billing issues Preferred Qualifications: - Call center work experience - Work experience in medical billing, customer service, insurance claims, and explanation of benefits (EOB) - Experience with patient billing Required Skills: Call center experience, Medical billing experience, Customer service experience Important Skills: Insurance claims knowledge, EOB understanding, Data entry proficiency Nice-to-Have Skills: communication, Attention to detail, Teamwork, Organizational skills, Problem-solving Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan