Lead Store Manager - Full Time - West Canada Region

As a Lead Store Manager at L’OCCITANE, you will take on this hybrid leadership role, your primary focus remains your home boutique. At the same time, you’ll extend your impact by partnering with your District Manager to support 3-5 additional locations offering guidance, consistency, and connection across your district. Acting as a mentor and collaborative partner to fellow Store Managers, you’ll serve as a vital link between day-to-day execution and district-level strategy bringing to life the L’OCCITANE vision through thoughtful leadership, operational excellence, and an unwavering commitment to guest and team experience.

The Fundamentals of What You’ll Do:

• Be the Host*: Foster ***** a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for guests
• Prioritize Guest Experience: Provide personalized beauty consultations with a calm and empathetic approach, understanding each guests’ unique needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities.
• Foster Team Culture: Implement training programs that emphasize the importance of empathy in customer interactions, ensure impartial and thorough mediation sessions to facilitate resolution, and promote harmonious workplaces.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

What You Will Be Focusing On:

Business Leadership

• Lead your home store with purpose and precision, achieving sales targets and operational goals while delivering a world-class client experience.
• In partnership with your District Manager, take part in weekly business reviews to assess performance trends, optimize payroll, and elevate the store strategy.
• Host monthly, intentional touch bases with fellow Store Managers to explore key business drivers from Elite, KPIs to building blocks and co-create actionable plans rooted in data and inspiration.
• Balance the immediate needs of the business with long-term growth, staying agile while remaining grounded in our brand’s vision.

Team Leadership & Development

• Champion the recruitment, onboarding, and continued development of top talent both within your store and across supported locations ensuring every team member feels empowered and seen.
• Support hiring efforts by conducting second-round interviews, helping identify individuals who reflect our values and enrich our culture.
• Review Store Manager Monthly Connects to encourage consistent, thoughtful coaching and development.
• Welcome new Store Managers to the district with immersive training experiences that align them with our identity, operational standards, and guest-first mindset.
• Lead with empathy and accountability, nurturing a collaborative spirit that brings out the best in everyone.

Guest Engagement & Retail Identity

• Bring the L’Occitane spirit to life by championing community-driven events, local partnerships, and immersive in-store experiences that deepen connection and inspire loyalty.
• Support campaign execution and visual excellence through regular visits and photo reviews, ensuring every boutique reflects the heart of Provence.
• Track and elevate Elite performance metrics across your supported stores, guiding and inspiring teams to reach new heights.
• Uplift every touchpoint of the guest journey including after-sales care with a commitment to warmth, consistency, and delight.

Operational Excellence

• Maintain your home store as a gold standard of organization, safety, and efficiency—from front-of-house elegance to backroom precision.
• Guide compliance by supporting safety audits and ensuring all locations operate in alignment with brand standards.
• Oversee timely resolution of maintenance needs across your supported stores, utilizing Service Channel as a tool for care and accountability.
• Conduct regular banking audits to uphold accuracy and trust in store processes.
• Collaborate cross-functionally with partners in HR, IT, and Finance to keep your stores running smoothly and strategically.

We Invite Applicants Who:

• Have proven experience in retail management within L'Occitane
• Strong leadership skills with a focus on developing and motivating teams.
• Demonstrated ability to meet sales targets, drive customer satisfaction, and manage operational functions
• A passion for skincare, fragrance, and beauty, with in-depth knowledge of L'Occitane products and values.

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable. If this opportunity resonates with you, we warmly invite you to connect with your District Manager or Human Resources Business Partner to share your interest and explore the next steps together.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

Pay range for this position will be $74,048.00 - $85.197.00 (depending on skills and experience).

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