Customer Solution Engineer, Major Projects Modernization

Customer Solution Engineer, Major Projects Modernization Location: Dubai As the world’s cities grow more complex, moving easily and safely becomes even more important. At KONE, we work together to make cities better places to live. Creating urban flow requires talent and ambition. Put yourself in the driver’s seat. Your career is a journey, and how you travel makes a difference. It's time to make a move. Join our flow. We are looking for a Modernization Engineer for our Customer Solution Engineering Department, based in Dubai, UAE, and reporting to the Customer Solution Manager – Modernization. This role is responsible for identifying the best KONE products to meet customer needs in non-standard and modernization cases. It involves selecting the right product platform, collaborating with the Supply Line and other teams to ensure accurate costing for materials and services, and managing product lead times. Additionally, the role will create product specifications and coordinate between corporate, local sourcing, and Front Lines to deliver optimal solutions. This is a great opportunity to join a team of professionals. If you feel you have what it takes for this role, then apply for this opportunity! General Responsibilities: Participates in product and new service release information-sharing sessions Provides technical training to Sales, Installation, and Maintenance as per Front Line needs Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio Contributes to the Customer Solutions Engineering virtual and local network Contributes to and utilizes the Customer Solutions Engineering case library Handles engineering on Modernisation (MOD), including component upgrades (small VB repairs), full replacement (FRB), or existing building lifts (EBULI) Defines local technical content in sales configuration tools Is the primary front-line technical contact person for the Supply Line Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example, transportation routes, special shafts, and building automation systems. Are you the right Fit? Minimum Bachelor’s degree in preferably Mechanical or Electrical Engineering, or several years of working experience in the elevator business Advanced level of English, both written and verbal Understanding of different building types and customer segments Understanding of new construction and building modernization processes in the industry Knowledge of KONE product-related norms and standards is a plus Good knowledge of environmental and sustainability requirements and norms Good at AutoCAD and MS Office applications; BIM skills are a plus Good understanding of local norms and regulations Excellent virtual collaboration skills with an understanding and ability to translate customer needs into the KONE product offering. What do we offer? A dynamic team promoting a collaborative environment Total reward elements that engage and motivate our employees and help us make KONE a great place to work Engaging job with a position description and clear targets Regular feedback through performance discussions Opportunities for individual development Value-based culture, behaviors, and ethics. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/