Teller (Member Services Representative I - South)

Summary: Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned financial institution serving the financial needs of its communities. They are seeking a service-minded individual to provide high-quality service to their members through various teller transactions and account maintenance responsibilities. Responsibilities: - Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions - Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy - Maintain cash drawer or cash dispenser with minimal discrepancies - Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations - Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts and processing stop payments - Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance - Review account information for restrictions and funds availability. Provide member with information on account status - Analyze and research account issues - May serve as the branch Membership Officer or Security Specialist. May review completed loans and/or titles to ensure accuracy - Train to operate the vault and open/close the branch, as needed - May open new membership accounts - May process, close and disburse consumer loan applications - Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union - Meet and exceed members’ expectations while maintaining quick and efficient service - Follow Service Standards at all times - Counsel members about Credit Union products and services based upon members’ needs. Promote services based upon members’ needs - Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit - Follow all Credit Union policies, procedures and regulations - Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance) - Maintain regular and predictable attendance - Work cooperatively with others - All other duties as assigned Required Qualifications: - High school diploma or general education degree (GED) - Cash handling and service-industry experience strongly preferred Required Skills: Cash handling, Customer service, regulations Important Skills: Account maintenance Nice-to-Have Skills: Team collaboration Benefits: Employer-paid health and dental insurance monthly premiums, Accrual of PTO Leave, Employer-matched 401k, 50% match up to 6% of employee contributions, Employer-paid Group Life Insurance and Long-Term Disability benefits, Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals, Paid Holidays and Paid Training, Potential pay increases through additional training opportunities, Opportunity to earn incentive pay, The ability to help serve your local community through our mindset of People Helping People!