Housekeeper

Description

Primary Job Duties

•       Adhere to room cleaning and stocking checklist guidelines
•       Vacuuming, sweeping, and/or mopping floors
•        Dusting, brushing, polishing and vacuuming furniture
•       Dusting and cleaning room decorations, appliances, and structural surfaces (e.g. wall fixtures window sills, vents)
•       Changing linen and making beds according to procedures
•       Cleaning and disinfecting showers, tubs sinks, and bathroom items
•       Removing used guest amenities and trash
•       Replenishing guest amenities and trash
•       Checking for damaged linens
•       Reporting lost and found articles, maintenance problems, special room problems and damage in rooms to a supervisor
•       Maintaining storage rooms and work buckets
•       Moving soiled linens and towels from guest rooms to laundry quickly
•       Enter room status in system as needed
•       Inspect and report room damage or maintenance problems to supervisor immediately
•       Report any unusual activity to supervisor and/or managers
•       Report items left by guest to front desk immediately
•       Advise supervisor of any outstanding “Do Not Disturb” rooms at 1 PM
•       Providing information to guests about hotel services, facilities, amenities, or local attractions
•       Respond to special guest requests or complaints such as extra pillows, towels, etc.
•       Assist other staff as needed

Requirements

Knowledge

 

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Skills

Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics- Using mathematics to solve problems.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Science- Using scientific rules and methods to solve problems.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

 

Social Skills

•       Coordination- Adjusting actions in relation to others' actions.
•       Instructing- Teaching others how to do something.
•       Negotiation- Bringing others together and trying to reconcile differences.
•       Persuasion- Persuading others to change their minds or behavior.
•       Service Orientation- Actively looking for ways to help people.
•       Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

 

Activities

• Time Management - Managing one's own time and the time of others. 
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. 
• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Education and Experience

• High School Diploma - or the equivalent (for example, GED)
• Minimum 6 months experience in a janitorial or cleaning position
• Hotel experience preferred but not required

Knowledge, Skills, and Abilities

• Understanding of proper use of commercial grade cleaning supplies
• Ability to problem solve
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to learn proper use of various types of equipment and cleaning materials used in cleaning assigned areas
• Ability to work nights, weekends, and holidays to meet business needs

Physical Requirements

• Sit, stand, and walk for varying lengths of time
• Lift approximately ten (10) pounds
• Good communication skills, both written and verbal 

Working Conditions

• May be subjected to odors, dust, disinfectants, tobacco smoking or air contaminants
• May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
• Must be able to stand, bend, twist and reach throughout the day
• Repetitive hand motion
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must be able to push, pull, move or lift up to 25 lbs to a minimum of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 15 feet

Summary

Job Summary

This role is responsible for maintaining the overall cleanliness of all guest rooms as assigned. Our housekeeping team contributes to maintaining a clean and safe environment in accordance with current federal, state, and local standards and regulations governing the properties.